2019 BOOKING CONDITIONS
ITALIAN VACATION RENTAL PROPERTIES
It is important to understand that the properties we offer are not official
tourist accommodations, such as hotels and resorts, but private houses owned by
individuals. Being such, they do not have standards or categories that are
internationally recognized. Indeed they reflect, in their architecture and
furnishings, the local traditions and the personal taste of the owner.
This is precisely the kind of vacation experience that we offer you: the chance
to partake in the culture of the area chosen, living for a few weeks in the same
surroundings as a native would. In order to live this experience in the
right spirit, it is important not only that you accept but also that you will be
able to appreciate the differences in the properties we propose in comparison
with those where you normally live.
For their part, our Italian associate agencies have carefully chosen properties
using a minimum and maximum quality range within which they believe that any
European and indeed a citizen of the world can find a memorable experience.
However, we cannot exclude the possibility that these differences can sometimes
result in minor inconveniences due to the special nature of the architecture and
traditions of the area.
BOOKING PROCEDURE
Booking is accomplished by completing and faxing to us the first two pages of
the Booking Contract. The reservation becomes effective as soon as a down
payment of 50% of the total rental accommodation price is made and the signed
Booking Contract has been received by the Gira! reservation office. The
balance is due at least 72 days before the start of the rental period. There is
a one-time non-refundable 35 Euros booking fee per booking.
As part of the booking procedure, you will be asked to identify a single contact
person who is responsible for all communication regarding the reservation. You
are asked to also name a secondary contact person (does not have to be part of
the travel group). Travel documents are provided either electronically or by
mail once final payment has been received and will be sent to the contact
person. Upon request, one additional travel packet may be mailed to another
member of your group for a charge of US$ 40.
For bookings made less than 72 days prior to the start of the rental period,
full payment is due at the time of booking.
It is your responsibility to provide us with your expected date of departure
from home as soon as you know it to ensure that you receive all the travel
documents on time.
RENTAL PERIODS
Most rentals run from Saturday to Saturday, with a minimum stay of one
week. Arrival is between 4:00pm and 7:00pm. In the event that this is not
possible, you are required to inform the owner or caretaker ahead of time.
There may be a fee associated with an arrival outside of the stated time period
and this is at the owner’s discretion. You are expected to vacate the premises
(after they have been inspected by the owner or owner’s representative and after
any supplementary charges have been settled) before 10:00am on the
Saturday departure date. When departing before Saturday, it is mandatory that
you contact the owner or the owner’s representative to arrange for a departure
time and inspection.
LENGTH OF STAY
Under no
circumstances may you, or any member of your group, exceed the period agreed
upon nor may you exercise any right to remain on the premises at the end of the
rental period unless an agreement has been made between you and the owner of the
property.
LIABILITY
Individual property owners and
Gira!
cannot be held responsible for any unforeseen events, acts of God or war, riots
or civil strife, terrorist activity, industrial disputes, natural or nuclear
disasters, fire, adverse weather conditions, or the actions of any person
outside of Gira!. The responsibility of
Gira!
and its agents is limited. They act only as agents in regard to the services
described in these Booking Conditions.
In booking through Gira!, you agree
that Gira! shall not be liable for injury, damage, loss, accident, delay, or
irregularity resulting from acts or defaults of others, including our Italy
affiliates and their representatives or of the individual owners. Except as
specifically provided in this agreement, Gira! expressly disclaims any
representations or warranties in connection with this agreement, whether express
or implied, statutory or otherwise, including, without limitation, warranties of
merchantability and fitness for a particular purpose, without limiting the
foregoing, the rental properties hereunder are available in accordance with
these Booking Conditions and Gira! does not warrant that the services provided
hereunder shall result in any particular level of customer satisfaction.
BALANCE PAYMENT
You agree to pay
the balance to the Gira! reservation office at least 72 days prior to the
beginning of the stay. If the balance has not been paid by this date, the
booking will be considered canceled, the contract will be void and the property
will be available for rental again.
CANCELLATION
Clients are strongly encouraged
to purchase travel protection insurance.
Booking deposit and final payments are non-refundable.
The penalty
for cancellation is as follows:
50% of the full rental amount from date of booking to 72 days prior to arrival
(forfeiture of deposit);
100% of the full rental amount from 71 days before arrival up to the arrival
date (forfeiture of full booking)
The
booking fee is non-refundable
INSURANCE
The Gira!
reservation office does not offer travel protection insurance. You are strongly
advised to have insurance to cover potential cancellation or delay. Upon
request, Gira! will provide you with a short list of reliable insurance
providers.
RESPONSIBILITY OF CLIENT
It is
the responsibility of the client to communicate to Gira! your expectations,
requirements, and any special needs. We must be informed BEFORE your villa
selection of any health conditions in your group such as allergies, heart
conditions, walking problems, etc.
You are expected to treat your vacation home with the same respect as you would
your own home. Doors and windows must be closed and locked each time you leave,
even if for just a short time. It is your responsibility to find out at
check-in time how appliances and equipment (e.g. washing machine, dishwasher,
breaker box, etc.) work as well as other pertinent details of the house.
Kitchen clean up and trash removal is the duty of the client.
SUPPLEMENTARY COSTS
If the owner requires a final cleaning fee, this is noted on the booking
contract and is collected in Euros cash by the keyholder at arrival. In
accommodations where air conditioning or heat will be used (depending on the
season), an advanced deposit in Euros cash is required, and is also collected in
Euros cash at arrival. This is also noted on the booking contract.
Any unused portion of this advance deposit will be returned to you at departure
unless the usage exceeds the deposit.
If the amount of air conditioning or heat consumption exceeds the deposit,
you will be required to pay any sum exceeding the deposit. If the booking
contract specifies that the other utilities (besides air conditioning or heat)
such as gas or electricity be paid according to consumption, these are metered
and paid accordingly in Euros cash at check out.
Any fees for special services (extra maid service, laundry service, cooking
service) must be paid in Euros cash when the service is rendered.
PETS
Pets will be admitted only in those properties where it is expressly
specified, and must be approved at the time of booking. Only well behaved
dogs are allowed. No cats or other animals are permitted.
INTERRUPTION OF THE HOLIDAY STAY
In the event of
interruption on the part of the client, no refund will be made.
NUMBER OF GUESTS ALLOWED
The rental
contract is established for a specific number of persons. Only the number and
names of persons on the rental contract may occupy the reserved accommodation.
Any substitution of persons during the stay is forbidden without the previous
consent of Gira!
TRAVEL DOCUMENTS
Gira!
will not accept any liability or grant refunds for any improper, expired or
invalid documents (passport, visa, medical certificate, vaccination) which might
be motive for cancellation or modification of your trip or holiday stay.
FORMALITIES UPON ARRIVAL
Upon arrival,
you must show your passport to the owner or the owner’s representative. You
will also be required to pay the security deposit in Euros cash to the owner,
the sum of which is indicated on the contract. In some circumstances, the final
cleaning fee is also collected at arrival time.
HOUSE CLEANING AND MAINTENANCE
The final
cleaning is either included in the rental price or charged as a supplemental
cost, as indicated on the first page of the Booking Contract. This amount does
not however include the cleaning of the kitchen area and the removal of trash,
which are your responsibility. If this has not been done, the owner or his/her
representative may charge an additional fee. Even in the case where the
client must pay the final cleaning costs on the premises, the client is obliged
to remove the rubbish and to leave the property in a decent state, otherwise
there may be further cost deductions above and beyond those already owed. The owner is allowed on the
property for maintenance and gardening purposes.
SECURITY DEPOSIT
Should there be damages to the accommodation, deductions from the security
deposit will be held for repair/refurbishment/renewal as determined by the
owner. If such costs or damage exceed the deposit, you will be informed by the keyholder and agree to pay the additional amount to the keyholder in Euros cash.
The keyholder can refuse occupancy of the rental property if the security
deposit is not paid. Gira! is not responsible in the event of complaints and
disagreements about the security deposit between the guest and the owner.
AMENITIES AND SERVICES
The use of
amenities, such as swimming pool, moorings, boats and bicycles is entirely at
your own risk. Gira! is not liable for injury to a user or visitor and
loss or damage to your belongings. The dates for the use of sports
facilities are indicated in the description of each property, in the case of
particularly bad weather conditions these may be varied for reasons that are not
our responsibility.
In the case of extra services not included in the rental price (e.g. cook,
cleaning services, etc) Gira! does its best to provide accurate information at
the time of booking. Gira! cannot be held responsible for any subsequent
variations in the price or delivery of services which may take place after the
confirmation.
HEATING
In general heating may be used from November to April as covered by current
Italian legislation.
DAMAGES
You are
responsible for all damages caused by you, your family or your guests.
CLAIMS/DISPUTES
Gira! does not wish to have dissatisfied clients. In the event of any
problems during your stay, you must immediately inform the keyholder/owner.
This will give them the opportunity to solve the problem during your stay.
If a client abandons a rental property without allowing the necessary time for
the problem to be solved, it is not possible to receive any reimbursement.
Complaints which are not made during the rental period will not be accepted.
JURISDICTION
In the event of
legal claims or disputes, this contract shall be governed by the laws of the
United States and the State of Colorado. Any legal action brought against Gira!
shall be brought in Denver, Colorado.
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